It is more of a casual discussion type of blog post today, since I wanna mention one of the current thoughts which originated from my job - the "customer is always right philosophy" being incorrect!
I recently had a lovely customer with whom I had a pleasure of having a little conversation about upset and mean clients. Now, firstly, I would like to mention that I sympathise with any type of concern and I do my very best to try and address it with my management. I also think that I (and all the other cashiers) must be polite and respectful to our customers, and we should recognise that sometimes they act the way they do just because they are sick or had a bad day. It brings me to the conclusion of an irrational judgement that some customers might have.
As cashiers, we are at the frontline of the establishment we are working with, and we do the most communication, and WE are the first faces the customers see. We should be pleasant; we should be professional; but we are people, and we do make mistakes. Although I think that even if we had a bad day, we should keep our composure due to professionalism, but sometimes we get blamed at something we have nothing to do with (and the concerns vary from location to location). Customers should recognise that we are people as well, and that certain things don't depend on us.
Here is an interesting thing: nobody is ever always right! Why? Because we are all people; and the customers are people as well! Saying that they're always right is the same things as saying that they are non-human, which is not the case. And I am all for open-minded communications between a cashier and a client, but respectfully! It is the best way to solve problems!
P.S. I really love 99.9% of my customers!
No comments:
Post a Comment